About Managed Services
Overview
Professional Services
The way a technology solution is implemented has a huge impact on the benefit it creates, and can influence whether or not it’s worth your business investing in it in the first place.
We have the technical experts and sector experience to advise you on the best way to make a solution work for you. We begin by developing a detailed understanding of your business and the ultimate outcomes you want to achieve. Our consultants can then outline all the factors that can influence the success of your technology deployment, such as resource allocation, optimum performance and cost. A bespoke, detailed design is then created, before the project moves to the implementation phase.
Service offering
- Consultancy
- Design
- Implementation
Overview
Project Services
At Infrasys all our project managers are trained in the PRINCE2 methodology as well as vital competencies including risk management, stakeholder management, planning and reporting.
We offer additional capacity and skills to preserve and optimise your in-house capability, including deployment and professional services. Our specialists will work with your team or as backfill to ‘business as usual’ functions to help ensure the successful completion of your projects. We have a wide range of skills in the execution of design, transition and transformation projects.
Engaging Infrasys Project Services will ensure you avoid or overcome the common challenges associated with project management, from scope creep to resource conflicts, lack of accountability and more. We make sure things are delivered on time and on budget, freeing you up to derive as much benefit as possible from your technology.
Service offering
- Management
- Co-ordination
- Transition
Overview
Managed Services
Our end-to-end capability removes the complexity of managing multiple suppliers and gives you a simple, single point of contact for the support of IT and communications.
From providing the simple things, like email and internal systems, right through to network connectivity, voice telephony and mobility, our tailored Managed Service frees you up to focus on the business-critical things that drive your performance.
We take a business-led approach, tailoring a solution to fit your needs; underpinned with sector-specific experience and specialisation. Robust, demand-aligned solutions, supported by flexible commercial models.
Our services range from a fully-managed, cost-per-seat desktop environment, through to deployment projects, service desks, and deskside services. We can provide dedicated, hybrid and cloud-based solutions, teamed with a suite of management tools and a knowledgeable team of Service Delivery Managers to oversee and control the service that best fits your needs. In short, it’s about trust.
Service offering
- Service Desk 1st, 2nd & 3rd line support
- Delivered with ITIL (Information Technology Infrastructure Library) best practice
- Service Management
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Monitoring