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Managed Detection and Response FAQs
What is Managed Detection and Response?
Arctic Wolf Managed Detection and Response solution is delivered by the Arctic Wolf Concierge Security Team, built on the foundation of the industry’s only cloud native platform to deliver security operations as a concierge service. It provides 24×7 monitoring of your networks, endpoints, and cloud environments, along with a managed approach to detection, response, and recovery from modern cyber threats through managed triage and concierge services—guiding you along every step of your security journey.
How is pricing determined?
What do I need to install to get started?
Security operations experts from your Concierge Security Team (CST) are paired with you to get you up and running quickly with the Arctic Wolf MDR service. Your CST works with you to learn your network topology, configure and deploy Arctic Wolf Sensors, Arctic Wolf Agents, and cloud connectors to monitor your cloud environment. Your CST also works with you to configure your external scans, alert thresholds, country whitelisting, and more to customize the service directly to your environment.
What log sources can Arctic Wolf monitor?
Can I customize what Arctic Wolf monitors?
Can Arctic Wolf monitor cloud apps/infrastructure?
Is 24x7 Concierge Security standard with all Managed Detection and Response deployments?
What happens when Arctic Wolf finds suspicious activity in my log data?
Can I customize how events are triaged?
How does Arctic Wolf minimize false positives?
Can Arctic Wolf help me contain threats?
How does Arctic Wolf proactively mitigate security incidents?
Due to significant alert fatigue produced by the multitude of security products, IT teams often find themselves stuck in a reactive state of responding to threats with no time to be strategic. The Concierge Security Team (CST) is your single point of contact for your Arctic Wolf Managed Detection and Response solution and serves as your trusted security operations expert, helping you to proactively mitigate security incidents through:
- 24×7 monitoring
- Alert triage and prioritization
- Custom protection rules
- Guided remediation
- Detailed reporting and audit support
- Ongoing strategic security reviews
How does my Concierge Security team help if an issue is found?
When an issue is found, personalized workflows trigger investigations that your security operations expert further analyzes to assess the severity of the threat. Tickets are created for critical events and the end-to-end workflow from detection to response is managed by your Concierge Security Team (CST). Not only does the CST work directly with you on detection and response, they provide remediation and validation that the threat has been neutralized and hasn’t returned.