HelpDesk

Comprehensive, convenient & fast

 

The Infrasys HelpDesk delivers convenient, fast and dependable remote support and network monitoring services up to 24 x 7 x 365; 90% of our customers’ issues are resolved over the phone or with an online chat.

Providing technical, product and application support, Infrasys HelpDesk is available in a range of SLAs to suit your organisation’s needs, from core hours during weekdays to 24 x 7 x 365.

  • A fixed, predictable monthly fee with no hidden costs
  • Comprehensive infrastructure support server, storage, backup, network
  • For all users’ desktops/clients, printers, devices
  • Free first line support for third party products, apps & tools (i.e. Office 365, Google Docs, Cisco, Dell etc) under vendor support.
  • Unlimited 24x7x365 remote help desk and on-site support with agreed SLA
  • 24 x 7 x 365 Proactive Monitoring

 

The perfect execution of an IT project – most people didn’t realise it was happening!! 

Head of Informatics, Healthcare Commission