Comprehensive, convenient & fast
The Infrasys HelpDesk delivers convenient, fast and dependable remote support and network monitoring services up to 24 x 7 x 365; 90% of our customers’ issues are resolved over the phone or with an online chat.
Providing technical, product and application support, Infrasys HelpDesk is available in a range of SLAs to suit your organisation’s needs, from core hours during weekdays to 24 x 7 x 365.
- A fixed, predictable monthly fee with no hidden costs
- Comprehensive infrastructure support server, storage, backup, network
- For all users’ desktops/clients, printers, devices
- Free first line support for third party products, apps & tools (i.e. Office 365, Google Docs, Cisco, Dell etc) under vendor support.
- Unlimited 24x7x365 remote help desk and on-site support with agreed SLA
- 24 x 7 x 365 Proactive Monitoring